Help & FAQs

Enjoy secure online shopping with Credit Card, Afterpay and Klarna. We accept a variety of secure online payment methods:
- Visa, Mastercard and American Express
- Buy now pay later with Klarna and Afterpay
- Apple Pay and Shop Pay
- Longevitan online gift vouchers

If you're looking to return an item, you must do so within 14 days of receiving it. Please ensure the item remains in the condition you received it: unused, with tags, and in its original packaging. Start your return by reaching out to us at care@longevitan.com. Remember, you’ll need your receipt or proof of purchase.

Please send your return to this address: 12 MICHIGAN DR, STE 2, NATICK, MA, 01760. Once your return is accepted, we'll provide you with a return shipping label and detailed instructions on how and where to send your package.

Items returned without prior request will not be accepted. To ensure a smooth return process, please email us at care@longevitan.com before sending anything back.

Upon receiving your order, please inspect it right away. If you find any defects, damages, or if you've received the wrong item, get in touch with us immediately. We’re here to help correct the issue as soon as possible.

Yes, there are a few exceptions. We do not accept returns on sale items or gift cards.

To exchange an item, you should return the original item and, once the return is accepted, make a separate purchase for the new item. This is the quickest way to get what you want.

For our customers in the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide justification. The item must be in the same condition as when received, unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

Once we've received and inspected your return, we’ll inform you whether the refund was approved. If approved, you’ll automatically receive your refund via the original payment method within 10 business days. Keep in mind, your bank or credit card company might take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please email us at care@longevitan.com.

Free Shipping on all U.S. orders within 5 business days.
Free Shipping on all China orders within 5-8 business days from bonded warehouses.
If you are a customer located in China, you can also visit our official store at JD Mall to purchase LONGEVITAN products with support in Chinese.
We do offer Global Shipping service to customers all over the world! Contact us at care@longevitan.com before placing order and knowing more shipping options that satisfy you the most.

Once your order has been placed, we can't make any changes to it. If you made a mistake, please email our Customer Care team care@longevitan.com.

You can track your shipments of LONGEVITAN products by logging into your account. Alternatively, you can email our team at care@longevitan.com.

If your package has not arrived as planned, please email our Customer Care team at care@longevitan.com.

It’s important to us that our customers are happy, so your purchase is covered by our 14 day money-back guarantee. If you’re not 100% satisfied, you can contact us within 14 days of your first order to initiate the process of receiving a refund for your original order.

Please note that international shipments may be subject to import duties, taxes, and fees imposed by customs authorities, which are the responsibility of the recipient or consignee. While we strive to inform you of potential charges ahead of time and offer assistance in facilitating communication with shipping companies or customs, we are not liable for paying these fees. Thank you for your understanding and cooperation.

Longevitan's Nicotinamide Riboside is a highly pure form of Vitamin B3 derivative that boosts NAD+ levels, essential for cellular health, energy, and longevity. Our 99.3% purity ensures maximum efficacy and absorption, providing significant benefits beyond what's achievable through diet alone.

Pterostilbene is included for its superior antioxidant properties and cognitive health benefits, similar to resveratrol but with greater bioavailability. Found abundantly in blueberries, Pterostilbene supports longevity, healthy cellular function, and brain health, making it a key ingredient in our formula.

While Proanthocyanidins are present in foods like grapes, apples, and berries, the concentration in Longevitan's formula is specifically calibrated for optimal antioxidant protection and cardiovascular support, offering benefits that are difficult to match with diet alone.

Lycopene, a powerful antioxidant found in tomatoes, supports heart health by lowering blood pressure and reducing the risk of heart diseases. Our concentrated form enhances its protective qualities, providing more significant benefits than dietary sources.

Absolutely. Our Grape Seed and Tomato Extracts are derived from natural sources, ensuring they're rich in healthful antioxidants and nutrients. These extracts undergo a meticulous extraction process to maintain their potency and purity.

Subscribe for 30 Tablets: Get a 20% discount.
Subscribe for 60 Tablets: Get a 20% discount.

You can log into your account here, with the email associated with your subscription. You will then receive an email and/or SMS with a code to log in. If you don’t receive this email, please email care@longevitan.com.

To manage your subscription, you will need to log into the account using the email associated with your subscription. Once logged in, you can manage your subscriptions, specific orders, update account information as well and pause, skip, swap and cancel.