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Shipping Information

1. Where We Ship:

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U.S. Orders: Enjoy free shipping across the United States within 5 business days.

China Orders: Benefit from free shipping within 5-8 business days from our bonded warehouses. Additionally, customers located in China can shop LONGEVITAN products via our official store at JD Mall, with support available in Chinese.

Global Shipping: We proudly offer global shipping services to customers worldwide. Before placing your order, reach out to us at care@longevitan.com for more information on shipping options tailored to your needs.

2. Shipping Address Changes:

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Once your order is placed, modifications to your shipping address aren’t possible. If an error occurs, please promptly email our customer care team at care@longevitan.com for assistance.

3. Tracking Your Order:

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Stay updated by tracking your LONGEVITAN order through your account. For direct support, our team at care@longevitan.com is ready to assist.

4. Undelivered Packages:

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Should your package not arrive as expected, email our dedicated Customer Care team at care@longevitan.com for immediate support.

5. International Tax and Duties:

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International orders may incur import duties, taxes, and fees determined by customs authorities. These charges are the recipient's responsibility. While we aim to provide early notice of potential charges and assist in communications with shipping services or customs, the responsibility for these fees falls on the recipient.